Redesign Sprint · $7,500
Find out where the hours are going
Two weeks on one process, thirty capped senior hours, a verdict on every friction point.
The thirty minutes ends with a one-page read: worth doing or not, and what proving it would take.
Tell us which process
If the process you name is not where the money is going, we say so on the call rather than in week two.
Engagement letter · clause 9
The fee-back test
Terms
Applies toThe Redesign Sprint only
The testDoes the ranked friction ledger reach A$7,500 a year? Reaching it passes.
Measured inYour figures, not ours
If it does notA$3,750 refunded — half the fee
Either way you keepThe map, the ledger and every verdict sheet
That is a low bar, and it is meant to be. It is the fee itself: if a fortnight on one process cannot find what the fortnight cost you, we should not have sold it to you.
Not a discount. The fee is unchanged and is never credited against a build, which would make the diagnostic a sales cost.
$7,500 fixed, ~30 senior hours capped in writing Starts about two weeks from signature Thirty minutes, no charge Under about twenty people, usually more instrument than the problem needs Cannot name a process? Say so in the box