The practice · the whole operating loop
Operations Redesign
For firms of fifty staff and up, where the pain spans several processes and nobody can see the whole loop.
The thirty minutes ends with a one-page read: worth doing or not, and what proving it would take.
How the engagement runs
Five stages, sixty to eighty senior hours
The same four moves as the sprint, run across several processes. It also reaches what one process on its own cannot show you: where the frictions compound, and which fix has to go first so the rest are not re-done.
Intake
What tools exist, what flows between them, where the spreadsheets hide. Volume and cost data pulled once for every process.
12 hoursMap and measure
Sprint stages one and two per process, at roughly eight hours each now the intake is shared.
24–40 hoursCross-process redesign
Where one fix clears three ledgers, and in what order. Options costed at catalogue prices.
12–16 hoursExec verdict workshop
Half a day with the leadership team: contest the roadmap, land the ninety-day plan.
8 hoursBuffer
Overruns, follow-up questions, write-up.
4 hoursOperations Redesign
- Three to five processes, agreed at the exec fit call
- Sixty to eighty senior hours, capped in the engagement letter
- Everything the sprint produces, once per process: maps, ledgers, verdict sheets
- An operating loop map: how the processes actually connect
- A sequenced, costed roadmap saying which fix goes first and why
- A decision pack and ninety-day plan, landed in a half-day workshop
- Scoped build briefs anyone could quote from, for any build verdicts
- SuitsFifty staff and up, several processes each costing something
- Start smaller if you canOne obvious process? The Redesign Sprint answers it for $7,500
- Out of scope, in writingImplementation, advisory, org design, headcount review